Returns & Refunds Policy
Refunds
If you return an item to GBH Trading Limited, we will process your refund once the goods have been received and inspected. Refunds are issued within 30 days of receiving the returned products. We will refund you using the same payment method used for your original order, and no additional fees will be applied.
Gift purchases follow a different process:
If the item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned item.
If the item was not marked as a gift, or the gift giver received the order themselves, the refund will be issued directly to the gift giver.
Returns
To be eligible for a return, please ensure:
The item was purchased within the last 30 days
The product is unused and still in its original packaging Items Not Eligible for Return
Some products cannot be returned, including:
Customised or personalised goods
Items that naturally deteriorate quickly or have passed their expiry date
Products that cannot be returned for hygiene or health‑protection reasons once opened
Goods that become inseparably mixed with other items after delivery
GBH Trading Limited reserves the right to decline returns that do not meet these conditions.
Returning Goods
Customers are responsible for the cost and risk of returning items. Please send returns to:
GBH Trading Limited 30 Bramley Gardens, Emsworth PO10 8AN
We strongly recommend using a tracked and insured courier service. We cannot issue refunds for items lost or damaged during return transit, nor can we process refunds without receiving the goods or proof of delivery.
Order Cancellation
You may cancel your order within 30 days of receiving your goods. To request a cancellation, please send a clear written statement to:
Once your cancellation is approved, you must return the goods to us before a refund can be issued.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at: info@gbhtradinglimited.com